Refund Policy

Last updated: 1 October 2026

Because eSIM plans are digital products delivered immediately, refunds depend on whether the eSIM has been installed or used. This policy explains when you are eligible.

When you can get a refund

• eSIM not installed: you can request a full refund if the eSIM has not been installed on any device and the request is made within 30 days of purchase.
• Delivery failure: if we cannot deliver your eSIM after a successful payment, you will receive a full refund.
• Technical issue we cannot fix: if the eSIM is installed on a compatible, unlocked device but cannot connect in the covered destination, and our support team cannot resolve the issue, you may receive a full or partial refund.

When refunds are not available

• The eSIM has been installed and has connected to a network, or data has been used, except in the technical-issue case above.
• The device is not eSIM-compatible or is carrier locked. Please check compatibility before purchasing.
• The plan's validity period has expired.
• The eSIM was deleted from the device by the customer.
• You bought the wrong destination or plan and the eSIM has already been installed.

How to request a refund

Email support@nedflo.com with your order number and a description of the issue. Screenshots help our team resolve technical problems faster. We may ask you to try troubleshooting steps before a refund is approved.

Processing

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear.