Terms of Service

Last updated: 1 October 2026

These Terms of Service govern your use of the NEDFLO website, mobile application and the travel eSIM services we provide (together, the “Services”). NEDFLO is a telecom company based in the Maldives. By using the Services or purchasing an eSIM plan, you agree to these terms.

1. The service

NEDFLO sells prepaid mobile data plans delivered as eSIM profiles for use while travelling. Connectivity is provided through partner mobile network operators in each destination. Plan details — including data allowance, validity period, coverage, supported networks and activation rules — are shown before purchase and form part of these terms.

2. Device compatibility

eSIM plans only work on devices that support eSIM and are carrier unlocked. You are responsible for confirming that your device is compatible before purchasing. We provide compatibility guidance, but device support can vary by model, region and carrier lock status.

3. Purchase and delivery

• Prices are shown at checkout, including any discounts and applicable taxes.
• Your order is confirmed once payment has been verified. Your eSIM and installation instructions are then delivered digitally by email and, once available, in the NEDFLO app.
• If we are unable to deliver an eSIM after successful payment, we will either resolve the issue or refund you in line with our Refund Policy.

4. Installation and activation

Each eSIM is intended to be installed on a single device. Depending on the plan, the validity period starts either when the eSIM first connects to a supported network in the destination or on installation; the activation rule for each plan is shown before purchase. An installed eSIM generally cannot be transferred to another device. Do not delete an installed eSIM from your device unless instructed, as it may not be possible to reinstall it.

5. Usage and fair use

Plans are for personal use while travelling. Speeds and coverage depend on the local network operator and may vary. Some plans include fair-use limits, speed reductions after a threshold or restrictions on hotspot/tethering, which are disclosed in the plan details. You must not use the Services for unlawful purposes, resale without our written permission, or in a way that harms the network.

6. Usage information

Remaining data and validity shown to you are based on information from our network partners and may not update in real time.

7. Refunds

Refunds are handled under our Refund Policy.

8. Your account

You are responsible for keeping your account credentials secure and for activity under your account. We may suspend accounts involved in fraud, payment abuse or misuse of the Services.

9. Liability

To the extent permitted by law, NEDFLO is not liable for indirect or consequential losses, or for network outages, coverage gaps or service interruptions caused by third-party network operators. Our total liability for any claim relating to a purchase is limited to the amount you paid for that purchase.

10. Changes

We may update these terms from time to time. The version in effect at the time of your purchase applies to that purchase.

11. Governing law

These terms are governed by the laws of the Republic of Maldives.

12. Contact

Questions about these terms can be sent to support@nedflo.com.